This article compiles frequently asked questions about using Qoder CN products, covering account login, Credits, purchase activation, refunds and renewals, QoderWork, and Enterprise Edition.
Qoder CN currently has two product lines, each using a different account system:
Check your order name or commodity code:
Yes, but only for the original Lingma line's Enterprise Standard/Dedicated Edition. After the primary account completes the purchase in the Alibaba Cloud console, seats can be assigned to RAM sub-accounts, which can then sign in from the IDE.
The Individual Edition does not support RAM sub-account usage — Individual Edition Credits are bound to the primary account, so a sub-account signing in will show 0 Credits and cannot use paid features.
This means the account you're signed in with has no valid subscription associated. Please check:
Yes. qoder.com.cn is the official site for the Qoder CN (Suite) product line, operated by Alibaba Cloud. It's a different product entry point of the same company as aliyun.com. Orders placed on qoder.com.cn are still processed through the Alibaba Cloud transaction system under the hood.
No. Credits for the two product lines are completely independent:
Once Credits are exhausted, advanced models (such as Agent mode, Quest, etc.) become unavailable, and the system automatically falls back to a basic model that provides limited capabilities like code completion. You can restore access by purchasing an add-on resource package or waiting for the next billing cycle (when Plan Credits reset).
Consumption varies significantly by operating mode:
Common reasons for higher-than-expected consumption: Agent mode triggers multiple model calls in the background, consuming far more than a plain Ask request; Quest Experts mode coordinates multiple agents in parallel, resulting in the highest consumption; refreshing or retrying a conversation also generates new model-call consumption. If a system glitch causes a refresh loop, please report it through the in-app feedback channel.
Plan Credits (the quota included with your subscription) reset based on your purchase date, not the calendar month. For example, if you purchased on July 5, the next reset occurs on August 5. Unused Plan Credits do not carry over to the next cycle — they reset to zero. Add-on Credits (resource packages) have their own independent validity period and don't follow the subscription cycle.
No. Qoder CN and Qoder have different pricing, and their Credits are not interchangeable or convertible.
This is the most common issue. Follow these troubleshooting steps:
Step 1: Sign out and back in
Sign out of your account in the IDE / client, then sign back in to trigger a server-side status refresh.
Step 2: Confirm your client is up to date
Older client versions may have status-sync issues. Check the version number under Help → About and update to the latest version if needed.
Step 3: Confirm the order was paid successfully
Sign in to the relevant console and check the order status — in some cases the order may still show "Pending Payment" and hasn't actually completed.
Step 4: Confirm your account matches the product line
If you purchased the Suite but signed in with your Alibaba Cloud account (or vice versa), you'll see no quota. Switch to the correct account.
In most cases, this is because the client's cached status hasn't refreshed. Fully sign out of your Qoder CN account in the IDE, close and reopen the IDE, then sign in again. If it still shows Trial, confirm that the account you're signed in with matches the account used for purchase.
Alibaba Cloud accounts must complete real-name verification before purchasing cloud products. Go to the Alibaba Cloud real-name verification page to complete individual or enterprise verification, then proceed with your purchase.
The monthly price or seat-month price displayed on the pricing page is the standard monthly unit price. For a new subscription, the expiration time is aligned to 00:00 on the expiration date, and the remaining time on the purchase date is provided at no charge. When seats are added to or upgraded on an active subscription, no additional service time is granted. The billable period for an upgrade starts when the upgrade order is submitted or takes effect and is calculated to the second until the instance's original expiration time. The prorated number of months is calculated as follows:
Prorated months = remaining service seconds ÷ (3600 × 24 × 30)
For example, if a subscription is purchased at 10:30 on July 8, the instance actually expires at 00:00 on August 8. If the subscription is upgraded on the purchase date, the period from the upgrade start time to 00:00 on August 8 may exceed 30 days. The prorated number of months may therefore be greater than 1, and the upgrade charge may be higher than one standard monthly unit price. An upgrade does not extend or shorten the instance's original expiration time.
The actual billing start and end times, discounts, taxes, amount, and rounding result are subject to the order checkout page.
This typically happens when auto-renewal has already completed a charge, and the unsubscribe was then triggered for reasons like a payment method issue. In this case, the charge has already occurred, and you'll need to manually request a refund through the appropriate channel (Alibaba Cloud Billing Center's unsubscribe management for original Lingma orders, or the qoder.com.cn Account Center for Suite orders).
See the "Order refunds" section in Qoder CN (formerly Lingma) Individual Edition Upgrade Guide. After upgrading, your historical session data migrates without loss. Refunds and balance handling for the original order follow that document.
Orders placed on qoder.com.cn are processed through the Alibaba Cloud transaction system under the hood. Sign in to the Alibaba Cloud console with the Alibaba Cloud account bound at purchase time, then submit an invoice request from Billing Center → Invoice Management. If you can't find the corresponding billing record there, confirm that both accounts are tied to the same phone number and Alibaba Cloud UID.
No. QoderWork CN doesn't support connecting custom models via a Token Plan. QoderWork uses the Credits quota included in your subscription plan. Token Plans only apply to scenarios where you call models directly via API.
This is usually related to unstable network conditions or transient server-side issues. Please check:
This is a QoderWork safety mechanism — when the system detects the AI repeating the same operation in a loop during execution, it proactively stops to avoid wasting Credits. We recommend making your task instructions more specific and detailed, then retrying. If the same task repeatedly triggers this message, please report it through the feedback channel.
Because Credits from original Lingma orders don't apply in QoderWork. QoderWork belongs to the Suite product line, so you need a separate Qoder CN (Suite) subscription to use paid features in QoderWork.
Depending on your edition:
Enterprise Edition seat Credits reset based on the purchase date, not the calendar month. For example, if purchased on the 5th, the next reset occurs on the 5th of the following month.
Qoder CN's VSCode plugin is deprecated and no longer maintained. We recommend switching to Qoder CN IDE (a standalone desktop app with the most complete feature set) or the JetBrains plugin. Existing VSCode plugin users can continue using it, but it will no longer receive new feature updates.
Yes. The rebrand doesn't affect your existing subscription. "Tongyi Lingma" and "Qoder CN (formerly Lingma)" are different names for the same product — your subscription, Credits, and usage history remain unchanged.
There's no difference — they're different historical names for the same product: Lingma IDE → Qoder CN IDE → Qoder CN Desktop → Qoder CN IDE (current name). Functionality is identical; only the name changed as the brand evolved.
Account & Login
What's the relationship between my Alibaba Cloud account and my Qoder CN account (qoder.com.cn)?
Qoder CN currently has two product lines, each using a different account system:
- Qoder CN (formerly Lingma): Sign in with your Alibaba Cloud account; purchase and manage from the Alibaba Cloud console (qoder.console.aliyun.com).
- Qoder CN (Suite): Sign in with a Qoder CN account (registered at qoder.com.cn); purchase and manage from qoder.com.cn.
I'm not sure which product line I purchased. How can I tell?
Check your order name or commodity code:
- Contains "Qoder CN (formerly Lingma)" or a
lingma_prefix → the original Lingma line, sign in with your Alibaba Cloud account - Contains "Qoder CN (Suite)" or a
lingma_CN Suiteprefix → the Suite line, sign in with your qoder.com.cn account
Can a RAM sub-account use Qoder CN?
Yes, but only for the original Lingma line's Enterprise Standard/Dedicated Edition. After the primary account completes the purchase in the Alibaba Cloud console, seats can be assigned to RAM sub-accounts, which can then sign in from the IDE.
The Individual Edition does not support RAM sub-account usage — Individual Edition Credits are bound to the primary account, so a sub-account signing in will show 0 Credits and cannot use paid features.
What does "No Qoder access permission" mean when signing in?
This means the account you're signed in with has no valid subscription associated. Please check:
- Whether the sign-in account matches the account used for purchase
- If you're an Enterprise Edition member, confirm your administrator has assigned you a seat
- If you purchased the Suite, confirm you're signing in with your qoder.com.cn account (not your Alibaba Cloud account)
Is qoder.com.cn an official Alibaba Cloud site?
Yes. qoder.com.cn is the official site for the Qoder CN (Suite) product line, operated by Alibaba Cloud. It's a different product entry point of the same company as aliyun.com. Orders placed on qoder.com.cn are still processed through the Alibaba Cloud transaction system under the hood.
Credits & Quota
Can Credits from the original Lingma line and the Suite line be used interchangeably?
No. Credits for the two product lines are completely independent:
- Credits from original Lingma orders only work in the Desktop app / JetBrains plugin / VSCode plugin
- Credits from Suite orders are shared across Desktop / JetBrains plugin / QoderWork / QoderWake / CLI / Mobile
What happens when Credits run out?
Once Credits are exhausted, advanced models (such as Agent mode, Quest, etc.) become unavailable, and the system automatically falls back to a basic model that provides limited capabilities like code completion. You can restore access by purchasing an add-on resource package or waiting for the next billing cycle (when Plan Credits reset).
Why is my Credits consumption higher than expected?
Consumption varies significantly by operating mode:
| Operation | Typical consumption |
|---|---|
| Editor - Ask mode | ~3-4 Credits / request |
| Editor - Agent mode | ~7-12 Credits / request |
| Quest - Agent mode | ~50 Credits / request |
| Quest - Experts mode | ~75 Credits / request |
When do monthly Credits reset?
Plan Credits (the quota included with your subscription) reset based on your purchase date, not the calendar month. For example, if you purchased on July 5, the next reset occurs on August 5. Unused Plan Credits do not carry over to the next cycle — they reset to zero. Add-on Credits (resource packages) have their own independent validity period and don't follow the subscription cycle.
How do I check my remaining Credits balance?
- IDE / JetBrains plugin: Click the Credits usage button in the bottom-right corner of the window
- QoderWork CN: Click the Credits usage button in the top-right corner of the app
- Qoder CN CLI: Run the
/usagecommand - On the website (QoderWork / CLI only): Sign in to qoder.com.cn → avatar in the top-right corner → Settings > Usage
Are Qoder CN Credits equivalent to Qoder (global) Credits?
No. Qoder CN and Qoder have different pricing, and their Credits are not interchangeable or convertible.
Purchase & Activation
I see "You've reached your quota limit" after purchasing. What should I do?
This is the most common issue. Follow these troubleshooting steps:
Step 1: Sign out and back in
Sign out of your account in the IDE / client, then sign back in to trigger a server-side status refresh.
Step 2: Confirm your client is up to date
Older client versions may have status-sync issues. Check the version number under Help → About and update to the latest version if needed.
Step 3: Confirm the order was paid successfully
Sign in to the relevant console and check the order status — in some cases the order may still show "Pending Payment" and hasn't actually completed.
Step 4: Confirm your account matches the product line
| Product purchased | Sign-in method to use |
|---|---|
| Qoder CN (formerly Lingma) | Alibaba Cloud account |
| Qoder CN (Suite) | qoder.com.cn account |
I just purchased a plan, but the IDE still shows "Trial" or "Community." Why?
In most cases, this is because the client's cached status hasn't refreshed. Fully sign out of your Qoder CN account in the IDE, close and reopen the IDE, then sign in again. If it still shows Trial, confirm that the account you're signed in with matches the account used for purchase.
I got a message asking for real-name verification during purchase. What should I do?
Alibaba Cloud accounts must complete real-name verification before purchasing cloud products. Go to the Alibaba Cloud real-name verification page to complete individual or enterprise verification, then proceed with your purchase.
Why can the charge for adding or upgrading seats be higher than the monthly unit price shown on the page?
The monthly price or seat-month price displayed on the pricing page is the standard monthly unit price. For a new subscription, the expiration time is aligned to 00:00 on the expiration date, and the remaining time on the purchase date is provided at no charge. When seats are added to or upgraded on an active subscription, no additional service time is granted. The billable period for an upgrade starts when the upgrade order is submitted or takes effect and is calculated to the second until the instance's original expiration time. The prorated number of months is calculated as follows:
Prorated months = remaining service seconds ÷ (3600 × 24 × 30)
For example, if a subscription is purchased at 10:30 on July 8, the instance actually expires at 00:00 on August 8. If the subscription is upgraded on the purchase date, the period from the upgrade start time to 00:00 on August 8 may exceed 30 days. The prorated number of months may therefore be greater than 1, and the upgrade charge may be higher than one standard monthly unit price. An upgrade does not extend or shorten the instance's original expiration time.
The actual billing start and end times, discounts, taxes, amount, and rounding result are subject to the order checkout page.
Refunds & Renewals
How do I cancel auto-renewal?
- Original Lingma orders: Sign in to the Alibaba Cloud console → Billing Center → Auto-Renewal Management, find the relevant instance, and turn off auto-renewal.
- Suite orders: Sign in to qoder.com.cn → Account Center → Subscription Management, and turn off auto-renewal.
How do I request a refund?
- Original Lingma orders (5-day no-questions-asked): Alibaba Cloud Billing Center → Unsubscribe Management
- Suite orders: qoder.com.cn → Account Center → Subscription Management
I was auto-unsubscribed but still got charged. What happened?
This typically happens when auto-renewal has already completed a charge, and the unsubscribe was then triggered for reasons like a payment method issue. In this case, the charge has already occurred, and you'll need to manually request a refund through the appropriate channel (Alibaba Cloud Billing Center's unsubscribe management for original Lingma orders, or the qoder.com.cn Account Center for Suite orders).
After upgrading from the original Lingma line to the Suite, how is my old order handled?
See the "Order refunds" section in Qoder CN (formerly Lingma) Individual Edition Upgrade Guide. After upgrading, your historical session data migrates without loss. Refunds and balance handling for the original order follow that document.
Invoices & Billing
How do I get an invoice for an order purchased on qoder.com.cn?
Orders placed on qoder.com.cn are processed through the Alibaba Cloud transaction system under the hood. Sign in to the Alibaba Cloud console with the Alibaba Cloud account bound at purchase time, then submit an invoice request from Billing Center → Invoice Management. If you can't find the corresponding billing record there, confirm that both accounts are tied to the same phone number and Alibaba Cloud UID.
QoderWork
Can QoderWork use a Token Plan?
No. QoderWork CN doesn't support connecting custom models via a Token Plan. QoderWork uses the Credits quota included in your subscription plan. Token Plans only apply to scenarios where you call models directly via API.
QoderWork frequently shows "Empty response" errors. What should I do?
This is usually related to unstable network conditions or transient server-side issues. Please check:
- Confirm QoderWork is on the latest version (Help → About)
- Check your network environment — corporate intranets or VPNs can cause connection interruptions
- If you're on the latest version and your network is fine, report the issue through QoderWork's in-app feedback channel and include the request_id
What does "Execution stopped due to a repeated loop" mean when running a task?
This is a QoderWork safety mechanism — when the system detects the AI repeating the same operation in a loop during execution, it proactively stops to avoid wasting Credits. We recommend making your task instructions more specific and detailed, then retrying. If the same task repeatedly triggers this message, please report it through the feedback channel.
Why can't I see my original Lingma subscription quota in QoderWork?
Because Credits from original Lingma orders don't apply in QoderWork. QoderWork belongs to the Suite product line, so you need a separate Qoder CN (Suite) subscription to use paid features in QoderWork.
Enterprise Edition
How do I assign seats to members in Enterprise Edition?
Depending on your edition:
- Original Lingma Enterprise Standard Edition: Administrators sign in to the Alibaba Cloud console (qoder.console.aliyun.com/instances/standard) → Authorization Management → add RAM sub-accounts and assign seats
- Suite Teams Edition: Administrators sign in to qoder.com.cn → Team Management console → add members (SSO import supported)