Refund conditions and request procedures for Qoder CN subscriptions and resource packages.
Please confirm your requirements before making a purchase.
This product is not eligible for 5-day unconditional refunds. All purchases are final and non-refundable, except where required by law or in case of company error.
| Type | Refund conditions | Actions |
|---|---|---|
| Subscription | Available if requested within 24 hours of purchase and no Credits have been used. | Send your Qoder account information and the relevant bill to qoder@service.aliyun.com. Processing typically takes 5 to 10 business days. |
| Resource package | Non-refundable | / |