Skip to main content
Billing

Bill Query

First decide whether you need the order, financial bill, or Credits record. These answer different questions. Keep the same order number and instance ID when comparing them.
What you need to verifyWhere to look
Purchased plan and order statusQoder CN Account center > My bills
Charges, SA postpaid settlement, or refundsAlibaba Cloud Expenses and Costs > Bills > Bill Details
Credits received and their expirationCredits log
Enterprise seat count and service validityThe enterprise instance and organization member pages

View orders in Qoder CN

After signing in to Qoder CN, open My bills from the account center sidebar to view order dates, amounts, statuses, products, and order types. The order list is different from the Alibaba Cloud billing details. To check SA postpaid settlement, use the Alibaba Cloud billing entry below.

View billing details

  1. Log in to Alibaba Cloud China Expenses and Costs.
  2. In the left navigation pane, choose Bills Management > Bill Details.
For more bill query instructions and operations, refer to Bill Details.

Check results after a change or refund

Use the same order number and instance ID when checking records. Distinguish initial purchases, renewals, upgrades, and repurchases:
  • Funds: Check the order status, amount paid, and refund record. Disabling auto-renewal does not mean a payment has been refunded.
  • Subscription and seats: Check the edition, validity, and purchased seats on the instance, then verify members and available seats in the enterprise console.
  • Credits: Use the Credits log to check the acquisition reason, amount, effective date, and expiration date. Credits from a new subscription do not establish the refund result of an earlier order.
If payment records and entitlements do not match, or a refund exceeds the processing time in Refund Description, contact qoder@service.aliyun.com with the order number, instance ID, request time, and relevant screenshots.