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Purchase & Billing

Add seats

Check effective times, expiration, charges, and Credits when adding Suite enterprise seats.

Qoder CN Suite Teams, Enterprise, and Enterprise VPC are purchased per seat. Before adding seats, check the intended organization, edition, and current subscription validity. See Billing for unit prices, minimum quantities, and monthly or annual options.

Add seats and get new members started

  1. Open Members in the Qoder CN management console and click Adjust seat count. Check the organization first.
  2. In the corresponding instance's order flow, verify the edition, original expiration, and number of added seats.
  3. Check the amount and service period, then complete the purchase as prompted.
  4. Return to Members, check purchased and available seats, and onboard new users using Members and Roles.
Check completion: The instance's seat count is updated and new members can access the intended organization. Check Credits allocation and validity separately. Use the order and Credits-log checks below if the results differ from your expectations.

When seats take effect and expire

A purchased seat starts when payment succeeds and the subscription takes effect. Assigning it to a member later does not change its effective time or validity. Added seats expire with the current enterprise subscription. Assigning a seat to a new member does not start a new full service period. Example: A seat subscription takes effect on June 1, but the seat is assigned on June 5. Its validity still starts on June 1, not June 5.

Expiration dates and cutoff times

An expiration date of April 1 means validity ends at 00:00 on April 2. If the order explicitly shows a complete cutoff such as 00:00 on July 1, use that exact time without adding another day. Check the full validity period and time zone displayed on the order. Do not infer expiration from a fixed 30-day assumption, or confuse subscription expiration with monthly Credits resets.

Check additional seat charges and Credits

Adding seats mid-term involves proration for remaining service time. Check charges and Credits separately; a monthly unit price or a member's usage limit does not establish the order amount.
  1. Check the edition, monthly or annual cycle, original subscription expiration, and number of added seats.
  2. Before submitting, check the service period, amount payable, and discounts shown on the order.
  3. After payment, verify the instance's seat count and validity, then check the amount, effective date, and expiration in the Credits log.
  4. For annual subscriptions, distinguish the remaining service term from the current monthly Credits cycle. Do not treat the entire annual term as one Credits allocation period.
If the charge or Credits differ from your expectations, contact support with the order number, instance ID, original validity, and modification time.

Seats, member limits, and shared Credits are different

For Enterprise and Enterprise VPC, Credits are pooled for the organization. A personal limit controls usage; it does not allocate or reserve that amount for the member. Check Credits from added seats separately from personal limits. See Enterprise Credits sharing. For seat reductions, edition changes, and original Lingma license operations, see Modify subscription. Do not apply seat-addition rules to these operations.